Susan Gillituk has run the Cracker Barrel test kitchen for 27 years. She knows a lot about the company's mission of pleasing people. Reid kicks off his Midwestern road trip by talking with Susan about comfort food, recipes, and technology in the kitchen. www.crackerbarrel.com

"Talk Time with Reid Moriarty" is a series of 7-9 minute interviews with people Reid finds interesting, and you might too! www.reidmoriarty.com