Susan Killen is an account manager at ZoomInfo, and to this day, she still thinks back to a deal she closed over 20 years ago. It takes an enormous amount of energy and output to earn trust. To break it would be so destructive because you'll never get it back. On this week's episode, Susan tells us what it's like to say no to the customer and how it ultimately changed the course of the deal.

Susan Killen is an account manager at ZoomInfo, and to this day, she still thinks back to a deal she closed over 20 years ago. It takes an enormous amount of energy and output to earn trust. To break it would be so destructive because you'll never get it back. On this week's episode, Susan tells us what it's like to say no to the customer and how it ultimately changed the course of the deal.

Susan Killen is an account manager at ZoomInfo, and to this day, she still thinks back to a deal she closed over 20 years ago.&nbsp;It takes an enormous amount of energy and output to earn trust. To break it would be so destructive because you'll never get it back. On this week's episode, Susan tells us what it's like to say no to the customer and how it ultimately changed the course of the deal.

Susan Killen: 'They Trusted Me Entirely'

Each week, we ask one salesperson--whether they won, but almost lost; struck out, but almost scored; or tried to forget, but never could:

What was a pretty big deal to you?

Listen in as they give us good laughs, good tips, and good stories, mixing career and life advice like.

Business

Entrepreneurship

Careers

Management

Each week, we ask one salesperson--whether they won, but almost lost; struck out, but almost scored; or tried to forget, but never could: What was a pretty big deal to you? Listen in as they give us good laughs, good tips, and good stories, mixing career and life advice like.

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Susan Killen: 'They Trusted Me Entirely'

Susan Killen: 'They Trusted Me Entirely'