Collabcast by IAOA with Captain Dave Jackson

Susan Shaw and Her Approach to Community


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Susan and her husband Howard have built their agency together in the community where they have lived and grew up in. They give back to their community in many ways as volunteers to non-profit organizations. Susan talks about how they enjoy doing that and much more!


Episode Highlights:

  • Susan shares that she and her husband took over the agency in 2000 and expanded it, leveraging their expertise in real estate and construction. (2:30)

  • Susan explains how her long-standing working relationship with her husband and division of roles within the agency has contributed to their success. (8:36)

  • Susan believes that maintaining a personal relationship with clients and being active in the community is crucial for insurance agents to inspire confidence and navigate challenging times. (30:13)

  • Susan shares that she is heavily involved in her community, serving on multiple nonprofit boards and actively giving back through various initiatives. (34:18)

  • Susan mentions that she’s excited about the opportunity to discuss community at IAOA and its importance from different angles. (45:22)


  • Key Quotes:

    • “I believe in giving back to my community. I believe that it's a community I grew up in, and it's the community that really has given me everything.” - Susan Shaw 

    • “I'm not involved in anything that doesn't truly target my heart.” -Susan Shaw 


    • Resources Mentioned:

      • Susan Shaw LinkedIn

      • Shaw Insurance Agency

      • Reach out to Dave Jackson

      • Independent Agency Owners Alliance | IAOA

      • ...more
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        Collabcast by IAOA with Captain Dave JacksonBy Captain Dave Jackson