Susan Taylor is the Chief Executive Officer of Financial Services Complaints Ltd (FSCL).

Susan is a qualified lawyer and, prior to joining FSCL, Susan was the Deputy Banking Ombudsman.  Susan is also a public member of the Advertising Standards Appeal Board and a trustee of the Dame Malvina Major Foundation.

FSCL investigates complaints made by consumers against FSCL scheme participants.  

This morning Susan joins us to talk more about the services they provide and the importance of understanding the terms and conditions of any agreements including insurance cover when making a large purchase.

Financial Services Complaints Ltd: www.fscl.org.nz

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