What does it look like to have complete synergy between Service and Parts? A Fixed Operations Director as an unbiased mediator for conversations between Service and Parts Managers? Well no, but there really isn’t just one solution to this problem. However, one thing is for certain: PARTS AND SERVICE NEED EACH OTHER TO SURVIVE! And that is a fact. Every manager worth his salt knows it, but do they truly understand what it means. In this episode, GMan and Coach J have two fixed ops experts on the show to discuss how to best synergize Parts and Service. They talk about what made their departments so successful, how to handle discounts, and the one thing that’s most important for complete interdepartmental harmony. When Service and Parts become one, employees are happy and everyone profits.