The say that a chain is only as strong as its weakest link and this is especially true of over the top services such as voice over IP. 

 

Given that the value chain in deploying solutions such as these can involve numerous product and service providers, leaving anything to chance is, quite simply, bonkers.

 

I caught up recently with James Clarke, managing director of JPL to get his view on how things have changed in the channel and what might be in store.