Delynn Byars,  SVP of Marketing at First South Financial Credit Union, discusses onboarding best practices with host Dan Marks: 

Why creating and implementing a systematic onboarding program was a priority 

Key components of First South’s systematic onboarding program 

How First South’s approach to onboarding has evolved and improved over time 

The results First South has seen from implementing onboarding changes and how the credit union measures results 

How the systematic onboarding program fits into the overall member experience 

Key take-aways for others considering implementing or upgrading an onboarding program

Delynn’s advice to her younger self … and her work with Mid South Therapy Dogs  

Connect with Delynn on LinkedIn 

About First South Financial Credit Union 

Learn more about credit union marketing with the Marketing Association of Credit Unions