158: Systems of Consciousness, Part I: Playing with Customer Service

This week Tommy and Adam discuss customer service systems—both human and robotic—and how knowing the rules of these systems leads to predictable results. And this, in a strange way, leads to questions of consciousness in a system.

Next week the discussion continues with an unusual application of Heisenberg's Uncertainty Principle and an unconventional, eight month-long conversation with the machine we know as Google.