It’s no secret that a focus on patient experience leads to value and ROI. Technology investments require a strong ROI case in order to get funded, but as the industry shifts from systems of record (EHR) to systems of engagement, new dimensions of value arise that add up to 7- or 8-figure numbers for the bigger medical centers.

Justin Mardjuki sat down in the Digital Conversations studio to discuss some of the value areas that are being explored as hospitals look to invest in new, patient-centric mobile technology.  There are a range of potential investment opportunities, but the strategy of starting in the high value and high volume areas of the hospital has the potential to pay off quickly.