After Munich, it becomes clear to NYPD Chief Simon Eisdorfer that police can’t just improvise their response to hostage crises as they occur. Enter Harvey Schlossberg, a patrolman with a PhD in clinical psychology who is assigned to come up with a plan. Schlossberg’s revolutionary insight—that police don’t have to react right away, or try and retake control—meets resistance in an organization that believes the only thing cops should say to criminals is, “Come out with your hands up!” But a training program begins weeks after the Israeli deaths at the Olympics.

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