When another officer doesn’t want to run the new hostage program, detective lieutenant Frank Bolz is given the opportunity of a lifetime. Bolz and Schlossberg form a bond, and together they begin to introduce their radical new concept—that it’s better to wait, that it’s possible to talk—to the most action-oriented cops in the department: the SWAT team, which the NYPD called the Emergency Service Division. Within months, the new program is put to the test.

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