CXM Academy Podcasts

Table Stakes - Your personalization feels fake because it is with Rasmus Houlind


Listen Later

The conversation delves into the personalization trap, the core misunderstandings about personalization, the practical application of the personalization bow tie, the balance between data and privacy, practical steps for marketing leaders, and the use of personalization cards for practical execution.

Takeaways

  • Data vs. Understanding
  • The Personalization Trap

Chapters

  • 00:00 The Personalization Trap
  • 05:50 Core Misunderstandings
  • 10:55 Practical Application of the Bow Tie
  • 23:01 Balancing Data and Privacy
  • 30:42 The Personalization Cards
...more
View all episodesView all episodes
Download on the App Store

CXM Academy PodcastsBy CXM Academy