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"And when you start empathizing, you can understand a lot about, you know, how to not only deal with people, but how a situation can change. Like, normally you can get angry at a certain situation, but if you just empathize that, oh, this person is probably in a much more difficult situation than I am, he's having a bad day. So you just respond with kindness and move on instead of arguing with that person, trying to be condescending."