Take It From Your Peers

Interior design and physical space influences our thoughts, actions, and communications every day. Beth Benzenberg, Director of Interior Design at SHYFT Collective, talks to us about how she integrates communications and technology into the spaces she designs.

John Zeno Louisez, Chief Legacy Officer and owner of Zeno's Boardwalk Sweet Shop, walks us through the rich history of his stores. Louizes describes the recent dive into new and different communication channels and his experience with eCommerce and online retail. 

We reflect on the world's largest channel event, Channel Partners Conference and Expo, with Brent Earlewine, Senior VP of Indirect Channels. Earlewine’s vast experience includes building, recruiting, and cultivating an ecosystem of business partners to support omnichannel CPaaS. Learn more about our partner program – IntelePeer's Apex Partner Program, shifts in partners’ focus, and partner challenges.

Michael Ciancio, Vice President of Product Marketing, talks through how communication tools and telehealth can help improve your patients’ experiences in hospitals, dentists, and the healthcare industry as a whole. Failover, security, and ease of use make CPaaS an excellent choice for healthcare software solutions.

From consumer robot vacuums to voice automation, Coralina Quezada-Brito, Application Support Manager at IntelePeer, educates us on how far artificial intelligence has evolved. Businesses utilizing bots and machines to communicate and serve customers adapt faster without developers.

Our Chief eXperience Officer, Matt Edic, talks bots, natural language processing (NPL), and AI. Learn how combining communication workflow automation and psychology provides a better customer experience. 

This episode we chat with IntelePeer Partner and owner of Bullfrog, Ben Rife. We discuss the changes the industry has seen throughout his career as well as what we can expect looking forward as it relates to Webex Calling, new customer engagement strategies, and more. $5 for every listen this episode receives will be donated to the Hispanic Foundation of Silicon Valley. 

Podcast music by Joseph McDade.

What’s in a voice provider? Reliability? Scalability? Security? The choice is yours.
As the industry solidifies the transition to virtual collaboration and Skype for Business begins its phase out, partners and customers across the industry are making the move to Microsoft Teams. But they shouldn’t go in blindly. We sit down with Irwin Lazar, co-founder, President, and Principal Analyst at Metrigy as well as IntelePeer’s Director of Product Marketing, Lindsey Kocel, to cover off on what to look for in a direct routing provider for Microsoft Teams. $5 from every listen this episode receives will be donated to The Trevor Project. Podcast music by Joseph McDade.