In this episode, Michael is talking to his team about when you call a Realtor the day before a closing, their first thought when they see the Loan Officer calling is, "ohhh god, what could be wrong?!". When in reality, and the process that we have set up here with the team, it's a great phone call to have because you're ensuring the wire will be there a day in advance. When you take away a pain, pleasure is memorable, and the next time a closing comes around they'll remember the good...

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