Today we talk to a Director of Engineering who went from IT to retail sales and back about what he's learned. From taking a career leap of faith, to CX lessons learned on the retail floor, this episode is a must-listen for anyone in a customer experience oriented industry... or anyone looking to make a career change.

Timestamps:
1:11 Keith's backstory - how he got from computer programming to retail and back again
2:52 The "aha" moment that sparked Keith's journey back to technology
4:51 What was it like taking a leap of faith, leaving a solid career for an unknown developer bootcamp?
6:44 What Keith learned about business working in retail
9:39 Customer experience lessons from the retail floor