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Taking CX To The Next Level Through A CS Lens with David Sakamoto, GitLab
David Sakamoto, VP of Customer Success at GitLab joins us on this episode to break down a classic chicken or the egg conundrum within CX. Is your customer experience strategy making your customers successful OR is experience the outcome of their success with your product? For David, the concept of CX is antiquated. Instead, adopting a broader view of customer success is the better way to go. Why? Listen to the episode to find out.
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By Zoomin SoftwareDavid Sakamoto, VP of Customer Success at GitLab joins us on this episode to break down a classic chicken or the egg conundrum within CX. Is your customer experience strategy making your customers successful OR is experience the outcome of their success with your product? For David, the concept of CX is antiquated. Instead, adopting a broader view of customer success is the better way to go. Why? Listen to the episode to find out.