Mike McGann, Vice President, North America Utilities Commercial Team, joins the show to share his role in helping gas, electric and water utilities serve their communities better, and how Xylem helps them go beyond the meter through advanced metering infrastructure technology. McGann discusses how the Xylem Reach Conference helps him get input from customers and their successes in the field and learn about the nuances among markets they serve.

McGann also shares his perspective on the ongoing impacts of COVID-19 and supply chain challenges, and the enduring importance of building strong customer relationships.

Recorded live in October at Xylem Reach 2021 in New Orleans.

Learn more about Reach 2022 and view content from the 2021 virtual conference at https://xylemreach.com/.