How does a CEO keep their team connected and aligned with an organization’s values during quarantine? By starting with vulnerability. CEO of Bank Leumi USA, Avner Mendelson, shares some deeply personal, very human strategies with Erica on how he keeps open communication with his team. His Quarantine Letters are emails that Avner sends to update the team on the state of the organization, while at the same time giving himself a platform to reflect honestly and openly on this extraordinary (and stressful!) experience.

He’s found that when he opens up, employees respond in kind. He’s also maintained a daily 15-minute huddle with the senior team to connect, to share updates and challenges, and most importantly, to share Core Values Stories where someone on the leadership team shares a story of an employee living the Values in Action.

For anyone charged with leading a team of any size or industry, this episode is a must-listen.