If you’ve ever felt that someone has been rude or uncivil to you at work, I think you’ll really enjoy today’s conversation. My guest is Christine Porath, associate professor of management at McDonough School of Business at Georgetown University and author of the new book Mastering Civility: A Manifesto for the Workplace. It’s a fantastic read in which Christine gets to the heart of what’s behind on-the-job rudeness, what it costs us all and what we can do about it. I’m thrilled to dive into this meaty — and very timely — topic with her.