2020 was a tough year, but at least at digital marketing and transformation, it was the Year of the Chatbot. And while we look, most of the time, to the USA or Europe as the center of the universe, the South African market is awakening as well - which is a great reason to have Nick Thomson from GotBot on the line. So why is chatbots so easy to sell nowadays? What happens when a chatbot you've created is TOO successful? And why should a good chatbot be "super sassy"? Watch Nick's fascinating conversation with our host, Eran Soroka.