<p>How being a live chat agent at a bank can make somebody ready for being a conversation designer? And how home beer brewing can make you the next conversation designer? We talked it over with Henry Ginsburg, who's running Michelle, the chatbot for University of the People - which helps people from all over the world get an American accredited, tuition-free degree, completely online.</p>

How being a live chat agent at a bank can make somebody ready for being a conversation designer? And how home beer brewing can make you the next conversation designer? We talked it over with Henry Ginsburg, who's running Michelle, the chatbot for University of the People - which helps people from all over the world get an American accredited, tuition-free degree, completely online.

Taking Turns with Henry Ginsburg

They're coming from everywhere. Comedy to Linguistics, Computer Science to Translation, Content creating to UX design - all those ways led to their current destination: being a conversation designer.
In an open conversation with Eran Soroka, head of marketing at CoCoHub, conversation designers from all over the world, including leaders of the Conversational AI industry, are revealing how did they get here, what makes the difference between a great chatbot or a voice assistant and an annoying experience, and what tips they can give to aspiring conversation designers.

Technology

They're coming from everywhere. Comedy to Linguistics, Computer Science to Translation, Content creating to UX design - all those ways led to their current destination: being a conversation designer. In an open conversation with Eran Soroka, head of marketing at CoCoHub, conversation designers from all over the world, including leaders of the Conversational AI industry, are revealing how did they get here, what makes the difference between a great chatbot or a voice assistant and an annoying experience, and what tips they can give to aspiring conversation designers.

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Taking Turns with Henry Ginsburg

Taking Turns with Henry Ginsburg