Conversation design was the perfect place from Maaike Coppens; Already being a UX and languague enthusiast, she fould a way to combine her two favourite fields into one. In our latest episode of Taking Turns, Coppens joins us to emphasize the importance of good UX, inclusion, and especially words - sometimes an afterthought, but always a potential for making the user angry or frustrated. How do you do it the right way? That's why Maaike is here. Enjoy the show!