The Coronavirus brought the world to a halt - including the physical experience of shopping... and that's where and when chatbots came to save the day.   Maciej Maliszewski is the head of bots in K2bots.ai in Poland, where they help all kinds of businesses and institutes - from Ikea to the Warsaw University and deep into the fashion market. In the latest Taking Turns episodes, Maciej is talking about the gains businesses can get from going conversational, even in areas where the fit - pun intended - feels strange.