When talking about creativity in fighting the Coronavirus pandemic, Chatbots are a great way of reaching and teaching a lot of people in a short time. Michelle Parayil works at Haptik.ai, a company that its Corona chatbot became the Indian government's official tool and chatted with 25 million people only in its first month. In this episode of Taking Turns, Michelle join us to share her experience - and talk about how one bad copy can ruin a customer's day.