Call centers are magnets for bullies. It's a very serious problem, and so is dealing with customers on calls who are bullies. This is a frank discussion about the problem and what can and should be done to address it.
 
Guy Winch, Ph.D. Author The Squeaky Wheel is quoted in this episode.
 
<a href="https://www.guywinch.com/" target="_blank" rel="noopener noreferer">https://www.guywinch.com/</a>
 
Blog post-Last Frontier <a href=" https://www.psychologytoday.com/ca/blog/the-squeaky-wheel/201103/the-last-bullying-frontier" target="_blank" rel="noopener noreferer">Bullying </a>in call centers

Call centers are magnets for bullies. It's a very serious problem, and so is dealing with customers on calls who are bullies. This is a frank discussion about the problem and what can and should be done to address it. Guy Winch, Ph.D. Author The Squeaky Wheel is quoted in this episode. https://www.guywinch.com/ Blog post-Last Frontier Bullying in call centers

Call centers are magnets for bullies. It's a very serious problem, and so is dealing with customers on calls who are bullies. This is a frank discussion about the problem and what can and should be done to address it.
 
Guy Winch, Ph.D. Author The Squeaky Wheel is quoted in this episode.
 
<a href="https://www.guywinch.com/" rel="noopener noreferrer">https://www.guywinch.com/</a>
 
Blog post-Last Frontier <a href=" https://www.psychologytoday.com/ca/blog/the-squeaky-wheel/201103/the-last-bullying-frontier" rel="noopener noreferrer">Bullying </a>in call centers

Tales From The Cube - Episode 23-009 - Bullies On And Off The Call

This podcast is about what it is like to work in a call centre. Funny good, and not-so-good stories and tips for the customer agent and anyone interested in learning about what it is like to work in a centre. 

Host Cliff Tooher has 20+ years of experience working within the industry and has worked in small and large centres for and on behalf of some of the biggest companies in the world. 

In this podcast, cliff shares tips, stories, and insights about the job that has good, funny, and not-so-funny moments that come up during a shift.

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This podcast is about what it is like to work in a call centre. Funny good, and not-so-good stories and tips for the customer agent and anyone interested in learning about what it is like to work in a centre. Host Cliff Tooher has 20+ years of experience working within the industry and has worked in small and large centres for and on behalf of some of the biggest companies in the world. In this podcast, cliff shares tips, stories, and insights about the job that has good, funny, and not-so-funny moments that come up during a shift.

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Tales From The Cube - Episode 23-009 - Bullies On And Off The Call

Tales From The Cube - Episode 23-009 - Bullies On And Off The Call