<p>A CRM tool is software that helps you manage the customer relationship. In this episode I give a very basic idea of what a CRM is does and how to use it.</p>

A CRM tool is software that helps you manage the customer relationship. In this episode I give a very basic idea of what a CRM is does and how to use it.

Tales From The Cube - Episode 23-012 - CRM (Customer Relationship Management)

This podcast is about what it is like to work in a call centre. Funny good, and not-so-good stories and tips for the customer agent and anyone interested in learning about what it is like to work in a centre. 

Host Cliff Tooher has 20+ years of experience working within the industry and has worked in small and large centres for and on behalf of some of the biggest companies in the world. 

In this podcast, cliff shares tips, stories, and insights about the job that has good, funny, and not-so-funny moments that come up during a shift.

Education

How To

This podcast is about what it is like to work in a call centre. Funny good, and not-so-good stories and tips for the customer agent and anyone interested in learning about what it is like to work in a centre. Host Cliff Tooher has 20+ years of experience working within the industry and has worked in small and large centres for and on behalf of some of the biggest companies in the world. In this podcast, cliff shares tips, stories, and insights about the job that has good, funny, and not-so-funny moments that come up during a shift.

Share Tales From The Cube - Episode 23-012 - CRM (Customer Relationship Management)

Sign up to save your podcasts

Tales From The Cube - Episode 23-012 - CRM (Customer Relationship Management)

Tales From The Cube - Episode 23-012 - CRM (Customer Relationship Management)