In this episode of 'It's About Payroll', hosts Brian Escobar and Walter William Duncan III discuss the importance of focusing on the impact of payroll operations on company employees. They also emphasize the significance of proactive communication, implementing feedback mechanisms, and continuously improving payroll processes. Further into the conversation, they highlight the impact of poor customer service on employees' job satisfaction and morale. The hosts then welcome Jeremy Mifsud, Head of Customer Success at Buddy - an HR and Payroll platform. Jeremy shares his transition into payroll, the fulfillment he finds in the role, and the emphasis Buddy puts on making employees' lives better. He also discusses the strategies Buddy uses to improve customer experience.

00:00 Introduction and Motivation

00:16 Welcome to the Payroll Podcast

00:39 The Importance of Customer Service in Payroll

01:22 Three Key Tips for Payroll Pros

09:46 Guest Introduction: Jeremy Mifsud

10:35 This episode is presented by TimeTrakGO

12:05 Jeremy's Journey into Payroll and Customer Service

17:29 The Impact of Attitude in Customer Service

18:24 Transition from Phone to Live Chat Support

21:27 Multilingual Background and Learning New Languages

21:54 The Unique Language of Malta

22:31 The Aging Payroll Industry and the Need for Young Professionals

23:43 How to Get Young People Excited About Payroll

23:58 The Impact of Payroll on People's Lives

26:19 The Importance of Employee Happiness

27:47 The Role of Cognitive Science in Customer Service

29:44 Career Path and the Move to Spain

32:21 Fun Game: This or That

36:01 Advice for Those Entering Payroll or Customer Service

37:11 Closing Remarks and Sign Off

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