In this episode of the CX Central Podcast Justin Tippett and Daniel Ord talk openly and honestly about Customer Experience including:

*Real-world learnings from conducting a range of CX classes (what people struggle with, what are the wow moments etc)

*A definition of what CX actually is (including a version that Daniel uses a lot in his classes)

*The difference between Customer Service and Customer Experience (so you'll never be confused again!)

*Why it's so hard to get traction on CX within organisations along with a hot tip on how to change it.