Empathy is key in UX, but it can be also confusing. What is empathy in design? Is it a skill or a given we are born with? What is service design? How empathy plays role in service design and UX?

We are doing a deep dive into these topics with Berlin-based service designer Rubab Paracha. 

You will learn...

• what is service design
• service design VS UX
• how empathy plays a key role
• how to exercises empathy to move things forward with your team

Learn more about Rubab: https://solair-aesthetics.com/