With lockdown measures easing but consumer confidence still shaky – the most effective way of trading is still online and forever growing, with 17.2million consumers – now pledging to now shop solely online. Pressures are now on retailers to get as much done before their peak periods as possible – with new functionality and friction-less checkouts.

Sr. Director, Global Service Delivery at Tacit Knowledge, Ed Perchick, discusses what eCommerce businesses can do to get ready for peak.