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Do you know how your customer really feels about your business? What keeps them loyal to your brand? Or what’s contributing to membership churn? As the car wash space continues to experience a tech boom, it’s important for car wash operators to know what resources are available and identify the specific technology solutions providers that might be a right fit for their business to boost operational efficiencies and enhance the customer experience.
This episode examines how one company is capturing consumer sentiment, categorizing and quantifying customer data, and leveraging it to provide real-time actionable insights to operators to help make informed decisions about their business. Host Lanese Barnett talks with Director of Operations Michael Pelikan and Founder Bobby Thomspon of Retention Express, an omni-channel, white-labeled customer experience support provider specializing in the car wash industry, about customer retention and retention of revenue.
For a full transcript of the episode and more, check out the post.
Sign up for Car Wash M&A, The Newsletter. | Follow us on social media @AmplifyCarWashAdvisors on LinkedIn or Facebook. | Connect with Lanese on LinkedIn.
Connect With Us:
https://www.facebook.com/AmplifyCapGroup/
https://x.com/i/flow/login?redirect_after_login=%2FCarWashAdvisors%2F
https://www.linkedin.com/company/amplifycapgroup/
https://www.youtube.com/channel/UCyy2-_zM-liZr95drgKDX3g
🎙️ Listen to the #podcast on your favorite platform: https://open.spotify.com/show/0xIAku0j0lr6D178d9apsW?si=dca92125f10c41ba
Listen in for the latest car wash mergers and acquisitions updates and pulse on the industry. Hear monthly from our team of experts as well as industry icons and thought leaders.
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By Car Wash M&A
5
1111 ratings
Send us Fan Mail
Do you know how your customer really feels about your business? What keeps them loyal to your brand? Or what’s contributing to membership churn? As the car wash space continues to experience a tech boom, it’s important for car wash operators to know what resources are available and identify the specific technology solutions providers that might be a right fit for their business to boost operational efficiencies and enhance the customer experience.
This episode examines how one company is capturing consumer sentiment, categorizing and quantifying customer data, and leveraging it to provide real-time actionable insights to operators to help make informed decisions about their business. Host Lanese Barnett talks with Director of Operations Michael Pelikan and Founder Bobby Thomspon of Retention Express, an omni-channel, white-labeled customer experience support provider specializing in the car wash industry, about customer retention and retention of revenue.
For a full transcript of the episode and more, check out the post.
Sign up for Car Wash M&A, The Newsletter. | Follow us on social media @AmplifyCarWashAdvisors on LinkedIn or Facebook. | Connect with Lanese on LinkedIn.
Connect With Us:
https://www.facebook.com/AmplifyCapGroup/
https://x.com/i/flow/login?redirect_after_login=%2FCarWashAdvisors%2F
https://www.linkedin.com/company/amplifycapgroup/
https://www.youtube.com/channel/UCyy2-_zM-liZr95drgKDX3g
🎙️ Listen to the #podcast on your favorite platform: https://open.spotify.com/show/0xIAku0j0lr6D178d9apsW?si=dca92125f10c41ba
Listen in for the latest car wash mergers and acquisitions updates and pulse on the industry. Hear monthly from our team of experts as well as industry icons and thought leaders.