This is our 100th episode! This episode was recorded live at the 105th AACC Annual in Nashville, TN. 

Our guests are:

• Nicole Miller, associate dean of academic affairs and retention services at the Spring Hill Campus of Pasco-Hernando State College
• Dr. Jesse Pisors,  president of Pasco-Hernando State College

Our guests talk about a recent initiative by Pasco-Hernando State College, which exemplifies best practices in fostering cultural change through effective listening, learning, and responsive action. The college leadership conducted a comprehensive "Listening Tour," engaging with students, faculty, and staff through small group sessions and an extensive online survey to gain deep insights into the institution's dynamics. Following thorough analysis and the creation of presentations, the findings were strategically communicated to both senior administrators and leaders involved in the college's strategic planning process. As a result, numerous specific actions have been implemented or are currently underway, leading to positive cultural shifts within the organization.