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Katelyn Eelman interviews Amira Silver-Swartz, an order fulfillment representative at Hachette Book Group. As e-books and audiobooks proliferate the industry, the skills necessary to distribute and track these products and provide customer service has changed. Silver-Swartz discusses how to navigate this transition.
This interview was recorded on April 12, 2013.
By Emerson CollegeKatelyn Eelman interviews Amira Silver-Swartz, an order fulfillment representative at Hachette Book Group. As e-books and audiobooks proliferate the industry, the skills necessary to distribute and track these products and provide customer service has changed. Silver-Swartz discusses how to navigate this transition.
This interview was recorded on April 12, 2013.