In this episode of Tax, tech and other stuff, Russell chats with Kyle Hunter, Customer Training Lead at Tax Systems. They dig into the real value of training—not just ticking boxes but creating confident users who understand the “why” behind the tools. Kyle shares his journey from Big 4 operations to leading training strategy, and how empathy, curiosity, and good storytelling shape better learning experiences. If you’ve ever sat through a dry compliance session, this one’s for you. 

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