Dawn Willging has extensive experience in the Customer Service industry. Her expertise around People, Process, and Technology solutions has been greatly appreciated in many industries, including Telecom, Finance, Healthcare, and Insurance. In this podcast interview, Dawn provides a number of valuable tips for first time managers, including:

• "You don't need to know all the answers; you need to be able to find the people who do."
• "Define success daily: Did I teach someone something new today? Did I learn somthing new today?"

Dawn is also co-author, with Tom Calvert, of Mastering The Big 5, a comprehensive training package for Operational Excellence for the contact center industry.

Mastering The Big 5 website

Dawn Willing on LinkedIn

Music for this episode

Dance Rocket by Jesse Spillane

Brit Pop Guitar by abett