In this episode, Miriam discusses TDCX's acquisition of Open Access BPO, examining market projections and the strategic significance of this move. She provides an overview of TDCX and Open Access BPO, highlighting implications for industry professionals. The episode delves into how digital transformation is reshaping BPO contracts and services, and explores AIDEC Digital's new BPO center, shedding light on Ghana's market potential. Miriam also covers Hyderabad's rise as an AI hub and its global implications. The discussion includes insights on understanding and improving Employee Net Promoter Score (eNPS), focusing on techniques and benefits of effective measurement. The episode concludes with final thoughts and a sign-off.

(0:00) Introduction to TDCX's acquisition of Open Access BPO

(0:27) Market projections, strategic importance, and service offerings

(2:03) Overview of TDCX, Open Access BPO, and implications for professionals

(3:08) Digital transformation's impact on BPO contracts and services

(5:05) AIDEC Digital's new BPO center and Ghana's market potential

(7:55) Hyderabad's emergence as an AI hub and its global role

(10:50) Understanding and improving Employee Net Promoter Score (eNPS)

(11:16) Techniques and benefits of effective eNPS measurement

(13:08) Episode conclusion and sign-off