Matt Litchford of Brown's Heating, Air, Plumbing & Electrical shares the story behind the company's growth over the past 20 years. He discusses how founder Brandon Brown built the business from the ground up with a small loan, as well as his own 25-year career in the electrical trade and what led him to join the Brown's team.

Matt also talks about the expansion of the company's services to include electrical work, the challenges of building customer awareness, and the importance of hiring trustworthy employees. He emphasizes the value of following industry codes and standards, as well as the role community support and the CVABC have played in helping Brown's grow into a trusted local business.