This week we are tackling adoption of process in the shop. We'll hone in on Digital Vehicle Inspections (DVI), and the strategies they, and other shop owners, have used to turn antiquated methods into healthy shop habits.

Here's what you'll learn:

Save time in the shop by making time for growth and improvement

How to maintain ARO increase after implementation

9 Takeaways you can implement in your shop for immediate results

Special guests:

Marc Arnold and Greg Masewic (owners of four Meineke locations in the Concord, NH area)

The 9 Takeaways straight from Marc and Greg:

“There’s a million good reasons to send it, and 0 to not”

“It’s just about staying the course”

Send it out as soon as you edit it, don’t wait on the estimate. The more they look at it before a cost is attached, the better. They sold themselves

Guys half committed are worse than uncommitted at all

You can’t properly inspect a car in 6 minutes, paper or not, so commit to the better process

Speech to text was most rapidly adopted feature

SAs pushed outside of their comfort zone, but time and consistency takes care of it

Changes the selling procedure - you’re educating, they’re buying

It’s so much nicer to schedule the work out - bigger chunks of work, easier to plan their day, etc