This section gets at the heart of the Agile process - how will users use it and what results will they receive? You start with the customer telling the macro story. The easiest method is tell the story in order, by each step in the process or each person. Once the entire story is told, then take each step or person and drill down - what is the chapter story?

Topics: Creating the entire Epic User Story - what does perfect look like? Breakdown the Story into Chapters - by User Pull out the key characteristics from each story - Results & UX