In this episode, Neil Malek (President at Knack Training) and cohost Denise Tsamouris (Head of Training at Knack Training) tackle one of the most common — and most confusing — parts of modern work: having conversations in Teams.

Chat or channels? Sections or sprawl? Notifications or nonstop interruptions?

They break down how to choose the right space for the right conversation, how to organize your Teams experience so important messages don’t get lost, and how to tune notifications so you stay informed without feeling overwhelmed. Along the way, they share practical tips, real-world examples, and simple habits that make collaboration clearer, calmer, and more productive.

If your Teams conversations feel messy, noisy, or scattered — this episode will help you bring structure back to the chaos.