In this episode, co-hosts Klaus Grim and Gillian Faith explore why healthcare teams struggle to see themselves as part of a larger system — and how shifting from blame to curiosity, fostering psychological safety, and embracing systemic team coaching can unlock stronger communication, collaboration, and wellbeing across every level of care. 

Discover how a future-focused, outside-in coaching approach helps healthcare teams break hierarchical barriers, amplify silent voices, and lead with both effectiveness and wellbeing at the forefront.

Chapters & Time-stamps

00:43 Why Teams Feel Stuck

02:09 Communication And Hierarchy

04:26 Seeing The Bigger System

07:49 Energy And Self Leadership

09:43 From Blame To Questions

13:27 What Team Coaches Do

17:07 Psychological Safety Matters

20:30 Changing Meeting Dynamics

23:21 Future Focused Teamwork

25:19 Leadership Needs Wellbeing

26:45 Invitation And Next Steps

Gillian Faith — Occupational Therapist, Healthcare Leader, HR Professional & Certified Mediator. Gillian brings extensive clinical and leadership experience across healthcare teams, with expertise in communication, team dynamics, and psychological safety.

Klaus Grim — Frontline Emergency Medicine PA & Systemic Team Coach. Klaus practices at the bedside while coaching healthcare teams, bringing a dual lens of clinical practice and team development.

Both are coaches at Transforming Healthcare Coaching, founded by Lillian Liang Emlet, a critical care ER physician, simulation educator, and healthcare leadership coach.

📚 References & Resources

Amy Edmondson — Researcher on psychological safety in healthcare teams; her studies found that higher-performing teams reported more mistakes because they discussed and learned from them openly.

Energy Leadership (iPEC) — Framework on catabolic vs. anabolic energy referenced throughout the episode.

Transforming Healthcare Coaching — Book a discovery call: transforminghealthcarecoaching.com

Related episode: Lillian's previous episode on Psychological Safety featuring Amy Edmondson

Learn more about Giving & Receiving Feedback in Healthcare

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Disclaimer: Although we are trained medical professionals, we are not acting in a clinical capacity on this podcast. We do not use our medical licenses or provide medical, mental health, or therapeutic services in this setting. The content shared in this episode is based on our personal experiences, opinions, and coaching backgrounds, and is intended for informational and entertainment purposes only. It should not be taken as medical advice, therapy, or professional counseling, nor used as a substitute for individualized medical or mental health care. Always seek the guidance of qualified healthcare professionals regarding any medical or mental health concerns. The views and opinions expressed are solely those of the hosts and guests and do not represent the positions of our employers or affiliated organizations.