In this episode, Jaime chats with Thomas Brittain, National Accounts Administrator and Louise Stubbs, HelpPoint Administrator. The purpose is to explore their day-to-day roles, the importance of teamwork, and what it takes to deliver exceptional service. You'll hear about the most rewarding aspects of their jobs, the key skills that help them thrive, and even some behind-the-scenes stories that highlight the heart and dedication it takes to succeed in customer service.