Ed & Joe catch up on this week's hot topics and the burning topic on every business owners mind right now.  The team.  Employee Engagement is at an all time low - with the recent stats claiming that after the whirlwind of change that was 2020 - there's been a 57% decrease in employee engagement. What are we going to do?   Find answers of course , you ready ?

Teamwork in 2021 takes some extra work.

Professional Development without the suit and tie.

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We all learned a lot on the Art of the Phone Call AKA AOPC training with Margaret Garcia from Grit PPO so it only makes sense that we get together once more and annoucne : We're back for round two! Join us for a power-packed episode of Colony Confidential Podcast as Margaret dives deep into the latest AOPC strategies for 2024 and beyond. We'll revisit core concepts, unpack new industry trends impacting customer calls, and answer burning questions submitted by YOU, the listeners. Here's what you'll gain:  Fresh AOPC tactics to elevate your phone interactions. Strategies for navigating the evolving pest control landscape. Expert tips for handling tough customer calls with confidence. A real view of how AI will be affecting your phone handling and how to stay on top of it.  Whether you're a seasoned pro or just starting out, this episode is packed with actionable insights to transform your calls and take your customer service to the next level.  Don't miss out! Tune in and level up your AOPC game!

Level Up Your Phone Calls Again: AOPC 2.0 with Grit PPO's Margaret Garcia

Whether you're a pest control veteran or someone passionate about the convergence of technology and industry, this episode equips you with the knowledge to leverage AI for unparalleled success. Tune in and empower yourself with the knowledge and tools to revolutionize your daily operations.  We invite you to join us and stay ahead of the curve as we discuss the evolving landscape of AI in pest control. Get a glimpse into what the future holds and how you can position yourself for success.

Unlocking AI Secrets: Your Essential Guide to Pest Control Success

It's been a busty few weeks around here and now - it's holiday time! Come listen in as Ed and Joe catch up for the first time in weeks.  Topics include the recent shows and events, Ed's recent travels, a meeting with NYC's much talked about rat czar.

Catching up with the Sheehans

Ed and Joe are preparing for an incredible few days in Hawaii for Pest World 2023.  Hoping to make new friends and see some of the old ones too.  We can't wait to see what's new and come back here to share it all with you!

Pest World 2023 Pre Game

Optimizing efficiency in pest control is an ongoing process. Today we are taking a look at what's been working for Valerie Cruzado in the business she owns and operates in Georgia.  Join us as we explore various strategies to streamline scheduling, optimize routes, and harness the latest technology and tools for enhanced productivity. Discover how to minimize downtime and increase the effectiveness of your pest control teams, whether you're a seasoned pro or just starting in the industry.  And most importantly implement the strategies and tips you've learned today, and you'll be well on your way to maximizing productivity and profitability

Teamwork in 2021 takes some extra work.

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