Erica Blake and Lee Broderick are consultants with Tech Impact, a nonprofit whose mission is help other charities "realize the potential of technology to achieve their mission and improve outcomes."

Tech Impact provides consulting services for nonprofits in several areas. Erica and Lee join host Steve Boland to discuss the choices and challenges faced by charities upgrading from their initial tools, such as moving from a separate donor system and communications to a more comprehensive customer relationship management (CRM) system. They discuss the potential high-cost of "free", examining culture in choosing next systems, total cost of ownership and more.

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