In this episode, Corey and Rachel interview Geoffrey Toffetti, CEO of Frontline Performance Group, about the evolving role of technology in hospitality. They explore how to balance high-tech solutions with human touch, scale operations effectively, and leverage AI for personalized guest and employee experiences.

Key topics covered:

• The role of technology in enhancing guest experience
• Scaling hospitality operations without losing culture
• Using AI for personalized employee coaching and guest service

About our guest: Geoffrey Toffetti is the Founder and CEO of Frontline Performance Group (FPG), a global hospitality technology and performance company helping hotels and other food and beverage businesses unlock revenue through smarter frontline engagement, coaching, and guest experience strategies. Under Geoffrey’s leadership, Frontline has expanded to thousands of properties across more than 100 countries, partnering with some of the world’s leading hospitality brands. Learn more about FPG at https://frontlinepg.com