In this interview, we discover Gaïa, an innovative startup in the telecommunications sector. Marc Olivier discusses their unique approach to service management for telecom companies, offering an integrated platform to optimize operations and improve the user experience. They share their journey, from founding their previous company to creating Gaïa, and how they conquered the US market. The challenges of rapid growth, customer retention, and the company's future ambitions are also discussed, emphasizing the importance of innovation and adaptability in developing technological solutions.