Two-factor authentication isn't yet the new normal, but it should be. Some businesses that should provide better security for their customers are lagging, and many users seem more interested in saving a few seconds than in securing their finances. This must change. In Short Circuits: I've described my backup system so often that you may think recovering a file isn't a big deal, and that's true until it isn't. I'll tell you about the cause of my close call. No significant files were at risk, but I did manage to annoy myself. • Then I'll explain how I recovered some files and describe the steps I've taken to close a small hole in the backup system. Having an image backup of the boot drive is important, but it's not sufficient if you might need to recover individual files quickly. Twenty Years Ago (only on the website): Today we send and receive email with ease on our smart phones. That could be done in 2002, but it was much more difficult.