In this episode of TechBytes, Rob Grimes welcomes Danny Klein, Editorial Director of QSR Magazine, for a preview of the QSR Evolution Conference, coming to Atlanta September 8-10. They discuss how the event has become a content-driven gathering focused on the industry’s biggest challenges, including labor, technology, leadership, growth, franchising, and the evolving relationship between quick-service, fast-casual, and full-service restaurants. Danny also shares insights into this year’s keynote lineup, new CEO-to-CEO conversations, and why meaningful education and collaboration remain at the heart of the conference. It’s an insider’s guide to one of the restaurant industry’s most influential events.

In this episode of TechBytes, Rob Grimes speaks with Benjamin Calleja, founder of Livit, about how restaurant design, technology, and operations are becoming inseparable. From innovation labs and AI to robotics, predictive analytics, sensory design, and kitchen automation, Benjamin shares how leading brands are creating more efficient operations while delivering unforgettable guest experiences. Drawing on work across more than 17,000 restaurants worldwide, he explains why the future of hospitality isn’t about adopting more technology—it’s about integrating the right technology to support people, simplify operations, and build stronger restaurant brands.

In this episode of TechBytes, Rob Grimes sits down with Chad Moutray, Chief Economist of the National Restaurant Association, to explore the economic forces reshaping the restaurant industry. From rising labor and food costs to staffing challenges, consumer behavior, and the role of technology, Chad explains how operators are balancing profitability while continuing to deliver memorable guest experiences. The conversation also examines AI, workforce development, data-driven decision making, and why restaurants remain one of America’s most important training grounds for future leaders. It’s an insightful discussion about turning industry data into practical strategies for long-term success.

In this episode of TechBytes, Rob Grimes speaks with Kelly Davis of Infor Hospitality about the growing importance of connected technology across restaurants, hotels, entertainment venues, and beyond. They explore how cloud platforms, workforce management, sales and catering, POS, CRM, and AI are coming together to create seamless hospitality ecosystems. Kelly also shares how her background in hospitality design influences her approach to building technology solutions, while discussing why partnerships, integrations, and personalization are becoming essential for modern operators. It’s an insightful conversation about creating better guest experiences by connecting people, processes, and technology. 

In this episode of TechBytes, Rob Grimes welcomes Tyler Marpes, Vice President of Technology Operations at Scooter’s Coffee, to discuss how one of the fastest-growing coffee brands is using technology to support rapid expansion without sacrificing hospitality. From AI and data governance to connected equipment, franchise operations, and barista training, Tyler explains why successful technology strategies begin with solving business problems—not chasing trends. Together, they explore the evolving role of AI, the importance of clean data, and how thoughtful innovation can simplify operations while creating better experiences for employees and guests. A must-listen for anyone shaping the future of restaurant technology.

In this episode of TechBytes, Rob Grimes sits down with Avi Goren, CEO and co-founder of Marqii, to explore how AI search is transforming restaurant discovery. As consumers increasingly rely on ChatGPT, Gemini, Claude, and other AI tools to choose where to dine, operators must rethink SEO, structured data, online reviews, and digital content strategies. Avi shares practical advice for improving visibility, maintaining accurate information across platforms, and using review responses and social media to strengthen discoverability. Whether you’re an independent operator or a national brand, this conversation provides valuable insights into preparing your business for the future of restaurant marketing. 

In this episode of TechBytes, Rob Grimes speaks with Jim Grandahl, Director of National Accounts at DIRECTV, about the powerful role entertainment plays in hospitality. From sports programming and commercial licensing to music, ambiance, and employee engagement, Jim explains how restaurants can create more memorable guest experiences through thoughtful entertainment strategies. The conversation explores how technology simplifies content management, why music is often an overlooked part of brand identity, and how frontline employees can provide valuable insights into guest preferences. It’s a unique look at the intersection of technology, culture, and customer experience in today’s hospitality industry.  

In this TechBytes episode, host Rob Grimes talks with Tom Cindric, President of the National Restaurant Association Show, about what’s ahead for the 105th edition of the industry’s largest foodservice event. From AI and automation to beverage trends, smart kitchens, and interactive exhibitor tours, the conversation explores how technology is transforming every part of hospitality. Tom shares insights into new education tracks, networking experiences, and keynote speaker Andre Agassi, while explaining why the Show continues to unite operators, suppliers, and innovators from around the world. A must-listen preview for anyone attending—or following—the future of foodservice and restaurant technology.

Join Rob Grimes at HRC / HT360 in London for a special TechBytes episode with Jane Pendlebury, CEO of HOSPA. They explore how hospitality is evolving at the intersection of technology, revenue management, and genuine service. From the rise of revenue managers and digital transformation to QR codes, robotics, chatbots, and AI, Rob and Jane dig into what really works in hotels and restaurants today. You’ll hear how independent operators, hotel–restaurant partnerships, and changing guest expectations are reshaping labor, innovation, and the guest journey—without losing the human touch that defines hospitality.

In this episode of TechBytes, host Rob Grimes sits down with William Connors, International Technology & Systems Manager at Starbucks, to talk about everything but Starbucks. William traces his journey from food & beverage roles at Club Med and Radisson through hotel IT, Oracle implementations, and global restaurant tech. They explore how data, connected kitchens, CCTV, and AI can transform feedback, prevent equipment failures, and optimize operations. The conversation dives into international perspectives, customer loyalty, rising costs, and how suppliers and operators can better collaborate. It’s a fast-moving discussion about using the tech you already have to unlock new value.