Ben Brennan stopped by Technado this week to talk about how his company’s QSTAC data can improve the quality of IT teams as well as his book, Badass IT Support. Then, the group discussed how IT workers are like flat earthers. In the news, the panel looked at the reorg at Intel, a supercomputer collaboration between Nvidia and the University of Florida, how masks are messing with facial recognition, and a multi-day ransomware outage at Garmin. Finally, they look at the implications of a security breach at a major genealogy database.